Are you having trouble getting the game to start? Getting disconnected all the time?

Check what steps you can take to remedy the situation.

Technical Support & Troubleshooting

  • Restart the game
  • Switch roles in the lobby
  • Run the game as administrator
  • Check the minimum requirements
  • Clear save / config files
  • Verify file integrity
  • Check Firewall settings and whitelist programs
  • Unplug all unnecessary USB devices
  • Turn off any enabled overlay
  • Close software that can interfere with the game and sound (joystick or controller drivers)
  • Update your graphics card driver
  • Update your Windows
  • Set your Windows time correctly
  • Install the game on an SSD

Make sure your drivers are up to date and try to restart the game and pick the “DX 12” option to launch the game.

You could also try to do this manually:
Change the launch options of the game in steam by adding -force-d3d12 to your launch options.

You can do this by going to the game in your Steam library and right clicking to go to “Properties”. Then in the “General” tab you can add launch options at the bottom. (see screenshot below)

This is often related to the PC specs or graphics card. Make sure you meet the minimum requirements to play. For We Were Here Forever, we do not support integrated graphic cards or versions older than Windows 10. Be sure that your drivers are up to date.

 

Media Feature Pack (For windows N version users)

Make sure the Windows Media Feature Pack is installed for your version of windows. This is required for the playback of certain videos within the game. The windows 10 version can be found here: https://www.microsoft.com/en-us/software-download/mediafeaturepack 

 

DirectX version

Make sure your operating system is updated with the latest version of DirectX. Information on how to do this can be found here: https://support.microsoft.com/en-us/topic/how-to-install-the-latest-version-of-directx-d1f5ffa5-dae2-246c-91b1-ee1e973ed8c2 . By default we require DirectX 12 with the latest feature set to be installed, however there is also a launch option available for DirectX 12 manually. This might resolve some issues for certain older hardware.

 

Microsoft Media Foundation

It could be that the Microsoft Media Foundation is not installed on your machine or a newer version of Microsoft Media Foundation is required.  To install the necessary libraries please install the Media Feature Pack from https://www.microsoft.com/en-us/search/result.aspx?q=Media+Feature+Pack for your version of Windows.

 

Nvidia Control panel

Disable “Optimize for Computer Performace” 3D setting in your Nvidia control panel.

 

CCCP Codec Pack

You could also try to download this pack:
https://download.cnet.com/Combined-Community-Codec-Pack/3000-2139_4-10966585.html

Don’t worry, this is normal and has to do with the way our saving system calculates each checkpoint. When launching the game, you are automatically at 3%.

Progress in our games is automatically saved. Most of the puzzles have a checkpoint after completing the entire puzzle and entering the next room, so keep that in mind. If you somehow lost your progress, we are very sorry. This might have happened when closing the game incorrectly or losing power/internet while being in the middle of a puzzle. 

You could try to manually turn on the checkpoints by going to the config file. This can only be done for We Were Here Too or Together. The save files for We Were Here are not saved locally so we recommend using a walkthrough to quickly pass through previously done puzzles. The save files for We Were Here Forever are saved in the back-end and cannot be accessed. You can start a new journey and manually select a new checkpoint if you have issues with your savefile.

This is often related to your graphics card. Make sure you meet the minimum requirements to play and that your graphics card driver is updated. In case of We Were Here Forever, launch the game by trying both of the launch options in the pop-up window. For the other games you could change the launch options of the game manually in Steam by adding -force-d3d11 or -force-d3d12 to your launch options.

You can do this by going to the game in your Steam library and right clicking to go to “Properties”. Then in the “General” tab you can add launch options at the bottom.
If this didn’t help, don’t forget to remove these lines again.

PC:

First of all, make sure your PC meets the minimum requirements to play and that you’re not using an integrated graphics card. If you do, then make sure to update your graphics driver and your Windows. Also check your task manager and see if there are any programs running that require a lot of your PC and close these tasks. 

 

Another thing to try is to launch the game using both of the launch options that pop-up in the small screen. If these don’t work, you can add -force-d3d11 to your launch options in Steam. If that didn’t help, make sure to remove this line again.

 

If the issue persists, search in your taskbar for ‘View advanced system settings’ and in the ‘Advanced’ tab go to ‘Settings’. In the ‘Visual Effects’ tab, set the option to ‘Custom’. In the ‘Advanced’ tab, click on ‘Change’. Here, set the initial size and the maximum size to 4096.

Console:

Keep in mind that you could experience longer loading screens when playing with a friend who plays on an older generation console.

For PC users:

Make sure you have a working microphone by testing the mic in another app (for instance, Discord or Skype). Make sure the mic you want to use is set as your default mic in your computer sound settings. When in-game, select the same microphone in the audio settings. Instead of “create a room” click on “invite a friend” to directly invite your friend. Also, do not speak at the same time as your partner, just like real walkie-talkies you won’t be able to hear the other when talking simultaneously. If this does not work, try unplugging all unnecessary USB devices and only leave the necessary devices plugged and see if this works. Run the game as administrator and whitelist the game in your Firewall and Anti-Virus settings. Make sure the sound levels of your mic in both your PC settings as well as the in-game settings are high enough.

Finally, it could be that your router is blocking voice chat. In order to fix this, you could try to open these ports:

 

For Console users:

This is most likely an issue related to your console settings rather than the game. Try checking your console’s privacy settings and see if they allow for voice-chatting. Also make sure your mic is not broken, check if you might have accidentally blocked or muted your partner, or if the in-game chat volume is not muted. In case you’re playing in an Xbox party, this might cause the mic focus to be redirected to the party instead of to the game, so see if you can change this or do not use the party. If all of these solutions don’t help, it might be your internet connection (router) that is blocking voice connections.

  • Make sure that you play in a region that is supported by the game. 
  • If you are using a VPN, try switching regions.
  • Check your in-game region in the settings and make sure it matches your region.
  • Make sure you play on Windows 10 (or higher) and that your Windows is updated. 
  • Check if your Windows time is set correctly.
  • Whitelist the game in your Anti Virus & Firewall settings.
  • Verify your Steam integrity files.
  • Make sure you meet the minimum requirements to play.
  • It could also be that your router is blocking voice chat. In order to fix this, you could try to open these ports:

Have you experienced a bug that has not been mentioned in our in-game issues yet? Then it would help us a lot if you could report this to us. We will need a clear description of the bug and how the bug got triggered / what you did prior to the bug occurring, a screenshot or video of the bug, and your player log files. To find your player log files, paste the following rule in your folder destination, make sure to change the username to the correct username:


C:\Users\%USERNAME%\AppData\LocalLow\Total Mayhem Games\We Were Here Forever


You can contact our support team by either sending your bug in the bug channel in our Discord server or by sending it to support@totalmayhemgames.com.

To find your player log files, paste the following rule in your folder destination, make sure to change the username to the correct username:


C:\Users\%USERNAME%\AppData\LocalLow\Total Mayhem Games\We Were Here Forever


In case you are still experiencing an issue or bug and none of the proposed solutions helped, these log files can be used to contact our support team by either sending them to a mod in our Discord server or to support@totalmayhemgames.com

Make sure you have the cross-play toggle enabled in the settings. If you play on PlayStation, make sure your NAT type is set to ‘open’ and not to ‘strict’ or ‘moderate’. You can always look for a partner in our Discord server or wait for the busier hours (usually in the evenings or weekends) to have more chances on finding a partner.

You can contact our team via our Discord server, Twitter or support@totalmayhemgames.com. In case of specific technical issues/bugs, make sure to include:

  • A clear description of your problem
  • Which game and platform you’re playing on 
  • Player log files (when playing on PC)
    • Can be found in: C:\Users\%USERNAME%\AppData\LocalLow\Total Mayhem Games\We Were Here Forever
  • Preferably a screenshot or video
  • Make sure to submit the crash report when a blue screen is displayed if you are playing on Playstation 4 or 5 (by clicking on ‘report problem’).

Game Bugs

Our developers are aware of this bug. Sometimes this is just a visual bug. Let the person with empty hands steal the astrolabe piece from the other player’s hands. You could repeat this several times. The piece should disappear and you should be able to continue and interact now. If this doesn’t work, try restarting the game and switching roles in the lobby or loading in a previous checkpoint. 

Our developers are aware of this bug. Sometimes this is just a visual bug. Let the person with empty hands steal the astrolabe piece from the other player’s hands. You could repeat this several times. The piece should disappear and you should be able to continue and interact now. If this doesn’t work, try restarting the game and switching roles in the lobby or loading in a previous checkpoint. If you missed a checkpoint, you can always start a new journey in the lobby and manually select the checkpoint you want to play.

Restart the game and try switching roles in the lobby. If this doesn’t work, load in a previous checkpoint. You might need to redo a part of a puzzle. You can use a guide to redo this more easily.

To be able to interact with the items at this puzzle, players are required to first start the timer by both pulling the lever. Once the clock starts ticking, you can interact with the items.

Make sure to unplug any unnecessary USB devices and disable software or drivers that might interfere with the game (joystick or controller drivers)

We recommend restarting the game. If this did not fix it, you could try to swap roles in the lobby. In case this bug occurred, we would appreciate it if you could send your player log files to us via our Discord server or support@totalmayhemgames.com so that our developers can look into this.

We recommend restarting the game. If this did not fix it, you could try to swap roles in the lobby. In case this bug occurred, we would appreciate it if you could send your player log files to us via our Discord server or support@totalmayhemgames.com so that our developers can look into this.

Some people have reported to not be able to dig the piles in the Graveyard. Be aware of spoilers ahead:

 

Go back to the lobby of the game, switch roles, and try again. After finishing the puzzle and reaching the next point, you can switch back to your prefered roles again.

Keep in mind that with this puzzle, the solution is randomized for all players and each time you restart the puzzle. There are 4 piles but only one of the 4 is interactable each time. Also, you do not need your pickaxe so try to dig without holding the pickaxe in your hand. You can also try to crouch to see if the prompt shows up then.

This is a known issue that will be fixed in an upcoming patch. For now you can restart the game and reload your checkpoint.

This is a known issue that will be fixed in an upcoming patch. For now, make sure you are not too close to the edge of the bridge or it will fail to rotate. If this doesn’t work, try restarting the game and reload your checkpoint.

You can contact our team via our Discord server, Twitter or support@totalmayhemgames.com. In case of specific technical issues/bugs, make sure to include:

  • A clear description of your problem
  • Which game and platform you’re playing on 
  • Player log files (when playing on PC)
    • Can be found in: C:\Users\%USERNAME%\AppData\LocalLow\Total Mayhem Games\We Were Here Forever
  • Preferably a screenshot or video
  • Make sure to submit the crash report when a blue screen is displayed if you are playing on Playstation 4 or 5 (by clicking on ‘report problem’).

PC issues

Media Feature Pack (For windows N version users)

Make sure the Windows Media Feature Pack is installed for your version of windows. This is required for the playback of certain videos within the game. The windows 10 version can be found here: https://www.microsoft.com/en-us/software-download/mediafeaturepack 

 

 

DirectX version

Make sure your operating system is updated with the latest version of DirectX. Information on how to do this can be found here: https://support.microsoft.com/en-us/topic/how-to-install-the-latest-version-of-directx-d1f5ffa5-dae2-246c-91b1-ee1e973ed8c2 . By default we require DirectX 12 with the latest feature set to be installed, however there is also a launch option available for DirectX 12 manually. This might resolve some issues for certain older hardware.

 

Microsoft Media Foundation

It could be that the Microsoft Media Foundation is not installed on your machine or a newer version of Microsoft Media Foundation is required.  To install the necessary libraries please install the Media Feature Pack from https://www.microsoft.com/en-us/search/result.aspx?q=Media+Feature+Pack for your version of Windows.

 

Nvidia Control panel

Disable “Optimize for Compute Performace” 3D setting in your Nvidia control panel.

 

Minimum System Requirements

Make sure you are using hardware that meets at least the minimum requirements.

 

We cannot guarantee that the game will function properly on computers that do not meet these requirements. We have seen Windows 7 giving our games issues in the past and decided to not support this version of Windows anymore. Microsoft also marked Windows7 as End of Life in early 2020. Information on how to upgrade your Windows can be found here:

https://www.microsoft.com/en-us/windows/windows-7-end-of-life-support-information

BLACK SCREEN POTENTIAL FIX

In patch 1.0.23 and 1.0.24 , there’s a potential fix for the black screen issues. If you’re still experiencing this issue, please make sure your PC meets the minimum requirements, that you are not using an integrated graphics card. that you are using Windows 10 or higher and that your game as well as your drivers are updated.

Make sure your drivers are up to date and try to restart the game and pick the “DX 11” option to launch the game. If you want to do this manually, you have to do the following steps.

 

Change the launch options of the game in steam by adding -force-d3d11 to your launch options.

You can do this by going to the game in your Steam library and right clicking to go to “Properties”. Then in the “General” tab you can add launch options at the bottom. (see screenshot below)

Also make sure your Windows is updated, you whitelisted the game in your Firewall & Anti-Virus settings, start the game as administrator and turn off your Steam beta program.

You can find more information on how to do the latter here:

https://www.partitionwizard.com/partitionmagic/unable-to-initialize-steam-api.html

 

If this keeps happening, you can delete the “Total Mayhem Games” folder found in:

c:\Users\%USERNAME%\AppData\LocalLow  

 

If the issue persists, please DM one of the community managers in the Discord server with your PC specs and your player log file, found in:

C:\Users\%USERNAME%\AppData\LocalLow\Total Mayhem Games\We Were Here Forever

 

  • If you get this screen, make sure that you play in a region that is supported by the game. 
  • If you are using a VPN, try switching regions.
  • Make sure you play on Windows and that your Windows is updated. 
  • Check if your Windows time is set correctly.
  • Whitelist the game in your Anti Virus & Firewall settings.

Retrieving Friend List Stuck

Try to update all games in Steam that are paused. It could also be related to your friendlist being too long and full. If possible, try deleting some friends. Also try to launch the game from We Were Here Forever.exe, directly from your folder, instead of via Steam.

 

Steam Deck users

We are sorry but the Steam Deck is currently not supported by our voice solution. This is why the game will be stuck on the connection to voice servers on this device. We are looking into a way to have the ability to skip/disable the voice system when it fails to initialize. This should allow Steam Deck players to play the game using an external way of communication.

If you get this message when trying to start the game, try turning off your Steam Cloud Sync.

When entering the confession booth the game crashes and the sound keeps looping. To fix this, run the game as administrator and launch the .exe. It passes the checkpoint and is a bit laggy behind the door but it should work after.

What?

Windows 7 player gets kicked from lobby as soon as both players press ‘Ready’

How to solve?

We don’t support Windows 7 anymore. Some people have been able to solve this problem by running the game as an administrator.

What?

The microphone in-game does not work for one of you

How to solve?

Make sure you have a working microphone by testing the mic in another app (for instance, Discord or Skype).

Make sure the mic you want to use is set as your default mic in your computer sound settings. When in-game, select the same microphone in the audio settings.

Instead of “create a room” click on “invite a friend” to directly invite your friend.

Also do not speak at the same time as your partner, just like real walkie-talkies you won’t be able to hear the other when talking simultaneously.

If this does not work, try unplugging all unnecessary USB devices and only leave the necessary devices plugged and see if this works.

Run the game as administrator and whitelist the game in your Firewall and Anti-Virus settings.

Finally, make sure the sound levels of your mic in both your PC settings as well as the game settings are high enough

What?

Player cannot start up the game and gets a black screen that closes after or before showing the TMG logo.

How to solve?

Check if the system time of your computer matches the exact time of your time zone. Even if this differs by just one minute, it can sometimes cause the game to not start up.

What?

It seems like the game closes after a few seconds because of a crash, most likely due to your graphics card. 

How to solve?

Make sure your driver is up to date. Another solution could be to change the launch options of the game in steam by adding -force-d3d11 to your launch options.

You can do this by going to the game in your Steam library and right clicking to go to “Properties”. Then in the “General” tab you can add launch options at the bottom. (see screenshot below)

A temporary fix can be:

Restart the game. While in the lobby, the host needs to click on “switch roles” TWO times (so you’ve both had each type of walkie-talkie icon next to your name). After this, you can click on ready (no need for a restart). This fixed the problem for a lot of people.

 

Other possible solutions:

Change the checkpoint of your journey to a previous checkpoint. You might have to redo a part, but this often fixes bugs that occured after the checkpoint. Another option is to start a new journey and manually select the checkpoint where you left off and tick the boxes of previously completed progress.

This is a known issue that will be fixed in an upcoming patch. For now you can try joining an open public room or inviting your friend directly from your friendlist instead of searching for a room manually.

This can happen when your localization files are missing. You can check this by going to your installation folder:
STEAM USERS:
  1. Right click on We Were Here Forever in your Steam library.
  2. Go to Properties.
  3. Go to Local Files.
  4. Click on Browse.
  5. Go to “We Were Here Forever_Data\StreamingAssets\Language
  6. Make sure that there is a .xml file in every folder.
If not, try verifying your Integrity files to restore or repair missing files.
EPIC USERS: 
  1. C:\Program Files\Epic Games[We Were Here Forever]
  2. Go to “We Were Here Forever_Data\StreamingAssets\Language
  3. Make sure that there is a .xml file in every folder.
If not, try verifying your Integrity files to restore or repair missing files. You can find a guide HERE.
If this doesn’t work, you can try a complete reinstallation.

Don’t worry, your progress will still be saved.

You can contact our team via our Discord server, Twitter or support@totalmayhemgames.com. In case of specific technical issues/bugs, make sure to include:

  • A clear description of your problem
  • Which game and platform you’re playing on 
  • Player log files (when playing on PC)
    • Can be found in: C:\Users\%USERNAME%\AppData\LocalLow\Total Mayhem Games\We Were Here Forever
  • Preferably a screenshot or video
  • Make sure to submit the crash report when a blue screen is displayed if you are playing on Playstation 4 or 5 (by clicking on ‘report problem’).

Console issues

This can happen when suspending the game for more than a minute. This is a known issue and will be fixed in an upcoming patch. For now you will have to reboot the game.

Unfortunately, due to a bug each subtitle is displayed only once during the application life cycle. This is a known issue that will be fixed in an upcoming patch.

What?

The microphone in-game does not work for one of you

How to solve?

This is most likely an issue related to your console settings rather than the game. Try checking your console’s privacy settings and see if they allow for voice-chatting. Also make sure your mic is not broken, check if you might have accidentally blocked or muted your partner, or if the in-game chat volume is not muted. In case you’re playing in an Xbox party, this might cause the mic focus to be redirected to the party instead of to the game.

This could be because of your NAT type. You can find your NAT type at the bottom left of your main menu.

This can either be ‘Open’, ‘Moderate’ or ‘Strict’. 


Players with NAT type ‘Strict’ can only play with players who have set their NAT type to ‘Open’. Refer to the following scheme to see if you and your partner can play together:

You can find more info about NAT Types here: https://portforward.com/nat-types/


To fix this, you’ll need to Port Forward.

Guide for PS4: https://portforward.com/playstation-4/
Guide for PS5: https://portforward.com/playstation-5/

This is most likely an issue related to your console settings rather than the game. Try checking your console’s privacy settings and see if they allow for voice-chatting. You should have gotten a pop-up for this when booting the game. Also make sure your mic is not broken, check if you might have accidentally blocked or muted your partner, or if the in-game chat volume is not muted. In case you’re playing in an Xbox party, this might cause the mic focus to be redirected to the party instead of to the game, so see if you can change this or do not use the party. If all of these solutions don’t help, it might be your internet connection (router) that is blocking voice connections.

Frame drops may occur at certain camera angles. Try to avoid looking at too much of the environment at the same time. This is a known issue that will be fixed in an upcoming patch.

This is a known issue that will be fixed in an upcoming patch. For now you can try joining an open public room or inviting your friend directly from your friendlist instead of searching for a room manually.

This is a known issue. Don’t worry, it doesn’t have anything to do with your system and is more likely to occur on older generations of consoles. This is a shading issue and our developers will look into this for a future patch.

  • Make sure you don’t have your partner blocked by accident.
  • Try inviting your partner directly through your friendlist.
  • Make sure your NAT type is set to open and that you have crossplay enabled in the settings.

You can contact our team via our Discord server, Twitter or support@totalmayhemgames.com. In case of specific technical issues/bugs, make sure to include:

  • A clear description of your problem
  • Which game and platform you’re playing on 
  • Player log files (when playing on PC)
    • Can be found in: C:\Users\%USERNAME%\AppData\LocalLow\Total Mayhem Games\We Were Here Forever
  • Preferably a screenshot or video
  • Make sure to submit the crash report when a blue screen is displayed if you are playing on Playstation 4 or 5 (by clicking on ‘report problem’).

Cross-Platform

  1. Open the social panel by clicking on the icon of two Explorers, next to the settings (cogwheel). 
  2. Click on “Add Friend” and enter the name + tag. For example ‘TheLibrarian#1234’. 
  3. Click on “Add Friend” again and you will see that your friend is added to the “Friends” tab on the social panel. 
  4. You can now click the “Invite” button displayed next to them.

Yes, you can. The game supports Xbox One or higher, PlayStation 4 or higher and PCs with Windows 10 or higher.

Yes, the game supports cross-gen starting from Xbox One and PlayStation 4 or higher. 

Yes, the game has partial controller support for PC.

This could be because of your NAT type. You can find your NAT type at the bottom left of your main menu.

This can either be ‘Open’, ‘Moderate’ or ‘Strict’. 


Players with NAT type ‘Strict’ can only play with players who have set their NAT type to ‘Open’. Refer to the following scheme to see if you and your partner can play together:

You can find more info about NAT Types here: https://portforward.com/nat-types/


To fix this, you’ll need to Port Forward.

Guide for PS4: https://portforward.com/playstation-4/
Guide for PS5: https://portforward.com/playstation-5/

You can contact our team via our Discord server, Twitter or support@totalmayhemgames.com. In case of specific technical issues/bugs, make sure to include:

  • A clear description of your problem
  • Which game and platform you’re playing on 
  • Player log files (when playing on PC)
    • Can be found in: C:\Users\%USERNAME%\AppData\LocalLow\Total Mayhem Games\We Were Here Forever
  • Preferably a screenshot or video
  • Make sure to submit the crash report when a blue screen is displayed if you are playing on Playstation 4 or 5 (by clicking on ‘report problem’).

Other Questions

We can’t spoil too many details yet, but we can reassure you that our team is already working on several exciting new projects.

We currently already have a sufficient amount of beta testers that we usually contact when we need people to test. But you can opt in as a beta tester by signing up to our Explorer Post newsletter at the bottom of our page: https://totalmayhemgames.com/. After this you can change your preferences and select that you want to be a beta tester.

Unfortunately this game will not support Mac. Our games are optimized for Windows and as we experienced too many issues with our previous games on Mac in the past, we decided to focus on Windows to be able to guarantee the best and smoothest gameplay experience possible.

You can contact our team via our Discord server, Twitter or support@totalmayhemgames.com. In case of specific technical issues/bugs, make sure to include:

  • A clear description of your problem
  • Which game and platform you’re playing on 
  • Player log files (when playing on PC)
    • Can be found in: C:\Users\%USERNAME%\AppData\LocalLow\Total Mayhem Games\We Were Here Forever
  • Preferably a screenshot or video
  • Make sure to submit the crash report when a blue screen is displayed if you are playing on Playstation 4 or 5 (by clicking on ‘report problem’).

Store & Purchases

To find the contents of the supporter’s pack, you have to right click the game in your library > properties > local files > browse. This brings you to the folder where you will also find extra folders.

For transactions made outside of the game client, please follow the guidelines of the store that processed your transaction. For more information you can visit:

Steam: https://help.steampowered.com/en/

Epic Games Store: https://www.epicgames.com/help/en-US/contact-us

Windows Store: https://support.microsoft.com/en-us/contactus/

PlayStation: https://www.playstation.com/en-us/support/store/

Xbox: https://support.xbox.com/en-CA/contact-us

Couldn’t find your answer here?
Send an e-mail to
support@totalmayhemgames.com
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