Are you having trouble getting the game to start? Getting disconnected all the time?

Check what steps you can take to remedy the situation.

General things you can always try

  • Make sure you set your correct microphone as default in your Windows settings. WWHF uses your default microphone in the game.
  • Update your Windows.
  • Update your graphics driver.
  • Unplug unnecessary USB devices (controllers, extra mics, etc.).
  • Make sure you meet the minimum requirements. One of these requirements is Windows 10, other operating systems could experience issues.
  • The game doesn’t support Steam Deck.
  • To find the contents of the supporter’s pack, you have to right click the game in your library > properties > local files > browse. This brings you to the folder where you will also find extra folders.

Why?

The elevated rights that running as an administrator gives can help the game do its thing without security or system permissions interfering.

How?

  • Go to C:\ProgramFiles(x86)\Steam\steamapps\common\We Were Here Forever and find We Were Here Forever.exe
  • Rightclick the .exe
  • Click “run as administrator”

Why?

Incorrectly initialized or older save-files can interfere with the game loading these save files. 

How?

  • Go to Steam -> Library
  • Right click We Were Here Forever
  • Select Properties
  • Go the ‘Updates’ tab
  • Uncheck the ‘Enable Steam Cloud synchronization’ checkbox
  • Go to C:\Users\<replace-your-pc-name>\AppData\LocalLow\Total Mayhem Games
  • Delete the We Were Here Forever folder
  • Start up the game normally

Why?

This checks whether the game is complete and intact on your local machine. Sometimes files get fragmented or accidentally deleted. This checks whether you have the files you should be having.

How?

  • Go to Steam -> Library
  • Right click We Were Here Forever
  • Select Properties
  • Go to the ‘Local Files’ tab
  • Select Verify Integrity of Game Files

Why?

Firewall & anti-virus programs sometimes block programs from accessing the internet. Because We Were Here Forever is a multiplayer game, this breaks the game.

How?

This is different for every firewall / anti-virus program. Look for blocked programs or possibilities to whitelist certain programs.

Why?

If your machine is not powerful enough to run the game you’re trying to play, you might experience long load times, low framerate or endless black screens.

How?

Check the System Requirements for We Were Here Forever here:

Why?

Some USB devices can interfere with the game or the audio (e.g. a controller, a second mic, etc.).

How?

Unplug the USB devices that are not required to be able to play the game and check if the game works. If it does, you can replug your devices one by one to rule out which device is causing interference.

Why?

Sometimes the game may not load or crash upon starting due to an old driver.

How?

Check your driver software and upload the latest driver for your graphics card.

Specific issues

This bug sometimes occurs when both the Host and the Client are trying to load in the same Explorer ‘role’. This is a known bug that devs are currently working on. 

A temporary fix can be:

Restart the game. While in the lobby, the host needs to click on “switch roles” TWO times (so you’ve both had each type of walkie-talkie icon next to your name). After this, you can click on ready (no need for a restart). This fixed the problem for a lot of people.

 

Other possible solutions:

Change the checkpoint from “play without save” to a previous checkpoint. Then changing it back to the checkpoint you had issues with. It seems to fix the problem with the black screen when loading the checkpoint. Please keep in mind that if you have game progress from the crossroads onwards (and gathered astrolabe pieces), you don’t have these when you play without a save. But you could play without a save for 5 minutes and then go back to the menu and continue your game from your previous journey.

Media Feature Pack (For windows N version users)

Make sure the Windows Media Feature Pack is installed for your version of windows. This is required for the playback of certain videos within the game. The windows 10 version can be found here: https://www.microsoft.com/en-us/software-download/mediafeaturepack 

 

 

DirectX version

Make sure your operating system is updated with the latest version of DirectX. Information on how to do this can be found here: https://support.microsoft.com/en-us/topic/how-to-install-the-latest-version-of-directx-d1f5ffa5-dae2-246c-91b1-ee1e973ed8c2 . By default we require DirectX 12 with the latest feature set to be installed, however there is also a launch option available for DirectX 12 manually. This might resolve some issues for certain older hardware.

 

Microsoft Media Foundation

It could be that the Microsoft Media Foundation is not installed on your machine or a newer version of Microsoft Media Foundation is required.  To install the necessary libraries please install the Media Feature Pack from https://www.microsoft.com/en-us/search/result.aspx?q=Media+Feature+Pack for your version of Windows.

 

Nvidia Control panel

Disable “Optimize for Compute Performace” 3D setting in your Nvidia control panel.

 

Minimum System Requirements

Make sure you are using hardware that meets at least the minimum requirements.

 

We cannot guarantee that the game will function properly on computers that do not meet these requirements. We have seen Windows 7 giving our games issues in the past and decided to not support this version of Windows anymore. Microsoft also marked Windows7 as End of Life in early 2020. Information on how to upgrade your Windows can be found here:

https://www.microsoft.com/en-us/windows/windows-7-end-of-life-support-information

BLACK SCREEN POTENTIAL FIX

In patch 1.0.23 and 1.0.24 , there’s a potential fix for the black screen issues. We tried to simulate and trigger the black screen issues, but we weren’t able to, so it’s difficult to pin-point where the problem lies. Please update your game to this patch and see if the issue is solved for you.

Make sure your drivers are up to date and try to restart the game and pick the “DX 11” option to launch the game. If you want to do this manually, you have to do the following steps.

 

Change the launch options of the game in steam by adding -force-d3d11 to your launch options.

You can do this by going to the game in your Steam library and right clicking to go to “Properties”. Then in the “General” tab you can add launch options at the bottom. (see screenshot below)

Also make sure your Windows is updated, you whitelisted the game in your Firewall & Anti-Virus settings, start the game as administrator and turn off your Steam beta program.

You can find more information on how to do the latter here:

https://www.partitionwizard.com/partitionmagic/unable-to-initialize-steam-api.html

 

If this keeps happening, you can delete the “Total Mayhem Games” folder found in:

c:\Users\%USERNAME%\AppData\LocalLow  

 

If the issue persists, please DM one of the community managers in the Discord server with your PC specs and your player log file, found in:

C:\Users\%USERNAME%\AppData\LocalLow\Total Mayhem Games\We Were Here Forever

 

  • If you get this screen, make sure that you play in a region that is supported by the game. 
  • If you are using a VPN, try switching regions.
  • Make sure you play on Windows and that your Windows is updated. 
  • Check if your Windows time is set correctly.
  • Whitelist the game in your Anti Virus & Firewall settings.

Retrieving Friend List Stuck

Try to update all games in Steam that are paused. It could also be related to your friendlist being too long and full. If possible, try deleting some friends. Also try to launch the game from We Were Here Forever.exe, directly from your folder, instead of via Steam.

 

Steam Deck users

We are sorry but the Steam Deck is currently not supported by our voice solution. This is why the game will be stuck on the connection to voice servers on this device. We are looking into a way to have the ability to skip/disable the voice system when it fails to initialize. This should allow Steam Deck players to play the game using an external way of communication.

If you get this message when trying to start the game, try turning off your Steam Cloud Sync.

When entering the confession booth the game crashes and the sound keeps looping. To fix this, run the game as administrator and launch the .exe. It passes the checkpoint and is a bit laggy behind the door but it should work after.

Some people have reported to not be able to dig the piles in the Graveyard. Be aware of spoilers ahead:

 

Go back to the lobby of the game, switch roles, and try again. After finishing the puzzle and reaching the next point, you can switch back to your prefered roles again.

Keep in mind that with this puzzle, the solution is randomized for all players and each time you restart the puzzle. There are 4 piles but only one of the 4 is interactable each time. Also, you do not need your pickaxe so try to dig without holding the pickaxe in your hand. You can also try to crouch to see if the prompt shows up then.

What?

Windows 7 player gets kicked from lobby as soon as both players press ‘Ready’

How to solve?

We don’t support Windows 7 anymore. Some people have been able to solve this problem by running the game as an administrator.

What?

The microphone in-game does not work for one of you

How to solve?

Make sure you have a working microphone by testing the mic in another app (for instance, Discord or Skype).

Make sure the mic you want to use is set as your default mic in your computer sound settings. When in-game, select the same microphone in the audio settings.

Instead of “create a room” click on “invite a friend” to directly invite your friend.

Also do not speak at the same time as your partner, just like real walkie-talkies you won’t be able to hear the other when talking simultaneously.

If this does not work, try unplugging all unnecessary USB devices and only leave the necessary devices plugged and see if this works.

Run the game as administrator and whitelist the game in your Firewall and Anti-Virus settings.

Finally, make sure the sound levels of your mic in both your PC settings as well as the game settings are high enough

 

For console players:

This is most likely an issue related to your console settings rather than the game. Try checking your console’s privacy settings and see if they allow for voice-chatting. Also make sure your mic is not broken, check if you might have accidentally blocked or muted your partner, or if the in-game chat volume is not muted. In case you’re playing in an Xbox party, this might cause the mic focus to be redirected to the party instead of to the game.

What?

Player cannot start up the game and gets a black screen that closes after or before showing the TMG logo.

How to solve?

Check if the system time of your computer matches the exact time of your time zone. Even if this differs by just one minute, it can sometimes cause the game to not start up.

 

For console players:

Make sure the time and date of your console matches those of your timezone. A different time/date can cause the game to not start up. If this doesn’t help, you can check your network (NAT) settings. For more information on how to do this, read through this link:

https://cdn.eslgaming.com/misc/media/play/region/global/uefa2021/Tutorial%20of%20how%20to%20check%20or%20change%20the%20NAT%20Type.pdf

What?

It seems like the game closes after a few seconds because of a crash, most likely due to your graphics card. 

How to solve?

Make sure your driver is up to date. Another solution could be to change the launch options of the game in steam by adding -force-d3d11 to your launch options.

You can do this by going to the game in your Steam library and right clicking to go to “Properties”. Then in the “General” tab you can add launch options at the bottom. (see screenshot below)

Couldn’t find your answer here?
Send an e-mail to
support@totalmayhemgames.com
or contact us via our official
Discord